Terms and Conditions
CenterFocus Trip Reservations, Regulations & Cancellation Policy
Thank you for reserving a trip with CenterFocus. Please take a moment to review the information below, as it relates to the terms of agreement regarding your tour. If you have any problems or concerns regarding your trip and/or this policy, please contact us immediately.
Any trip or tour, be it a single or multi-day event, requires a valid credit card (Mastercard, Visa or Discover), prior to CenterFocus formally reserving space for your group and its given adventure. For single day trips, a $75 deposit will be charged to your card. For multi-day trips, a $300 deposit will be charged to your card. If there are inclement/dangerous conditions prior to a trip, CenterFocus will cancel the trip for the purpose of group safety. If CenterFocus is forced to cancel due to weather/conditions prior to departure, you will be charged nothing and your deposit refunded. The decision to cancel a trip based on weather is at the sole discrimination of CenterFocus and its guides. We cannot always guarantee perfect comfortable weather, as this is beyond our control and part of the natural experience of being outside. Again however, if the weather issue is safety related, we will immediately cancel your trip and you will not be charged, and any deposit will be fully refunded. If you DO NOT receive a call from CenterFocus, telling you that your trip is cancelled due to weather/local conditions a day/a few days prior to departure; you are expected to be at the assigned meeting place at the assigned time. If you fail to show up and meet our guide/guides, regardless of weather conditions, YOU WILL BE CHARGED 100 PERCENT of the total trip cost. Once at the assigned meeting/pick-up location, your guide/guides will make a final determination on whether or not a trip is safe to embark on. If the guide/guides decide at the assigned meeting location, a trip will be unsafe; they will be forced to cancel your adventure. Again, if this is the case your deposit will be fully refunded and you will be charged nothing.
If you are forced to cancel a trip, you must provide CenterFocus with a minimum of 7 days of notice for single day trips/tours. If we receive at least 7 days of notice prior to the assigned departure time and date for your trip, you will only forfeit your $75 deposit fee. If we do not receive a cancellation with at least 7 days of notice, then 50 percent of the trip cost WILL BE BILLED TO YOU. If you cancel with us within 24 hours of your trip, 100 percent of the trip cost WILL BE BILLED TO YOU. The exception to this would be the criteria as stated in the above paragraph (i.e. Weather, hazardous conditions, etc.), in which CenterFocus is forced to cancel. Again, if this were the case you would be charged nothing for your trip and your deposit will be fully refunded to you.
If you book a trip with us within a week of your desired dates, all of the above cancellation policies are effective immediately.
IF YOU DO NOT SHOW UP to the assigned meeting place WITHIN 45 MINUTES of our scheduled meeting time, the trip is cancelled and YOU WILL BE BILLED 100 PERCENT.
Once a trip is underway (i.e. You have started climbing, canyoneering, hiking, backpacking, etc, with our guide/guides), whether a single or multi-day journey, NO REFUND will be given for ANY REASON, including inclement weather that could force us to abort the remainder of the trip, once the trip has started.
At any point during any trip, single or multi-day CenterFocus guides can cancel the event at no refund given the following situations:
-The guide/guides feel conditions are deteriorating in the area potentially posing unsafe and hazardous conditions.
-The guide/guides do not feel that participants are able to safely complete the remainder of the journey whether in regards to health, fitness, or any other medical/physical issues that could jeopardize the safety of our team.
-The guide/guides do not feel that participants are adequately following directions, and/or not listening to our provided safety briefings and lessons.
-The guide/guides feel that they are being treated in a disrespectful manner.
If you would prefer that payment be split among a few different group members, this is no problem. The above policies would apply to each charge/credit card on an individual prorated basis.
Once you have provided us with your name, address, email, contact number, and payment information, CenterFocus will send out a confirmation in regards to your trip, including all pertinent information, meeting points, and a recommended clothing list. Please be advised that ONE confirmation will be sent to you. Please do not contact us prior to your trip to re-confirm that we will be there. If you have a trip scheduled with us WE WILL ALWAYS BE THERE. Sometimes we have multiple tours or are out in the wilderness guiding. As a result we cannot guarantee that someone will always be in the office to answer your questions a few days prior to your trip with us, or to re-confirm with you. If you need assistance or have questions, please call us in advance so that we can assure that we are able to help you in any way possible. We are always happy to resend information upon request in regards to your trip, or to answer any questions that you may have.
Multi-Day Trips, Grand Canyon, Havasupai, Rules and Policy
All of the above policies apply to our Grand Canyon and multi-day tours, although there are a few discrepancies that should be noted and are listed below. In the case of Grand Canyon, Havasupai and multi-day trips:
If you cancel, and provide at least 30 days of notice, you will only forfeit your $300 deposit fee. If you cancel with less than 30 days of notice YOU WILL BE BILLED 50 PERCENT of the trip cost, OR you can choose to reschedule the adventure within one year of our original tour date, but you would be charged a $500 reschedule fee. If you cancel with less than 7 days of notice, YOU WILL BE BILLED 100 PERCENT of the trip cost and 50 percent of this cost can be applied as credit to any CenterFocus tour scheduled within one year of our cancelled tour date.
If you desire dates during busy times of the year, or provide us with little advanced notice, we will do our best to get the necessary permits as quickly as we are able to, through the National Park Service, to make the trip possible for you. We require a valid credit card before we attempt to secure permits. This normally takes one to two weeks on average. If there are no permits available, you will be charged nothing, and notified immediately that no space is available.